Privacy Policy

1. Introduction

Welcome to Andes Nest Hotel & Spa ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected].

When you visit our website AndesNestHotel.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

2. Information We Collect

2.1 Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when making a reservation, or when contacting us. The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect can include the following:

• Contact Data: First name, last name, email address, phone number, and physical address.
• Reservation Data: Check-in and check-out dates, room preferences, number of guests, special requests, and payment information (processed securely via third-party gateways).
• Communication Data: Information you provide when you contact us via our contact form or email.

2.2 Information Automatically Collected

We automatically collect certain information when you visit, use or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate account creation and booking processing: If you choose to book a room, we use the information you provide to fulfill and manage your reservations, payments, and requests.
• To send administrative information to you: We may use your personal information to send you booking confirmations, policy changes, and other related administrative communications.
• To fulfill and manage your requests: We may use your information to provide customer support and respond to your inquiries.
• For marketing and promotional purposes: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
• To enforce our terms, conditions, and policies: For business purposes, legal reasons, and contractual requirements.

4. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share data based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract (e.g., booking a room).
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Cookies and Similar Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie preferences menu accessible at the bottom of our website.

Cookies are primarily used for:

• Strictly Necessary Purposes: Ensuring the website functions properly.
• Analytics: Understanding how users navigate our site so we can improve the user experience.
• Marketing: Displaying relevant advertisements to you based on your interests.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

7. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the services within a secure environment.

8. Your Privacy Rights

Depending on your geographic location, you may have certain rights regarding your personal information. These may include the right to:

• Request access and obtain a copy of your personal information.
• Request rectification or erasure of your personal data.
• Restrict the processing of your personal information.
• Data portability (if applicable).

To exercise these rights, please contact us using the details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

9. Changes To This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this policy, you may email us at [email protected] or by post to:

Andes Nest Hotel & Spa
123 Cordillera Route, Valle Nevado
Santiago, Chile